Who to ask, who to tell? - Grin with cat attached — LiveJournal
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Who to ask, who to tell? Oct. 3rd, 2003 11:30 am
(These are not rhetorical questions. I'd be grateful for responses, and ideas on how to make the resulting info more widely available.)

LJ's had a fair few issues over the last week, and at the same time I'm trying to get more familiar with the project. Problem is, finding information on this site's less than simple.

There's about a dozen lj_something communities, plus news, status, and changelog. There's the FAQ, the support area, and Zilla (meh, must check posts). Then there are non-official communities providing help on various issues.

If you're really lucky, not to mention patient, you *might* find the information you need. But if not - if you need to ask someone something, or provide some feedback to LJ, it's even more of a dead-end. Add suggestions to the above for a start - primarily for medium-to-long term new ideas.

Are "average users" supposed to send bugs to support or to zilla? The latter is completely without LJ-specific documentation, as far as I can tell, but anyone can post to it.

Am I the only one who gets lost in this maze? How many of you are aware of, or use, support? I know many people just ask each other until someone's seen the relevant info.

I think what's needed is an addition to the LJ FAQ, along the lines of:
Where should I ask about XYZ?
Where do I report XYZ?

Thoughts, please?

From: feanelwa
Date: October 3rd, 2003 - 04:08 am (Link)
The things I look at are status, then the FAQ, then I send a query. The answer to the query inevitably says "the answer is in the FAQ" and then gives me a link to a FAQ that is nothing to do with the query, except that the main noun in the sentence is the same.

So generally I just wait for stuff to get sorted out by somebody more important's secret way of getting things fixed.
From: deliberateblank
Date: October 3rd, 2003 - 03:41 pm (Link)
I once sent a bug report to Macromedia and got back a link to one of their FAQs. I wrote back saying exactly why (which was obvious from the original email, but...) that problem had nothing to do with my problem. A few days later I got a link back to a different FAQ which had equally little to do with the problem I was having. I sent another mail back explaining this.

A few days later I got an email back with a link to the first FAQ again.