Colossal fuckup, Nildram style - Grin with cat attached — LiveJournal
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Colossal fuckup, Nildram style Aug. 2nd, 2004 08:47 pm
If anyone uses Nildram for ADSL (or possibly any other service) you will have recently received a mail inviting you to log into a "new user area" at http://users.nildram.net/.

I strongly recommend that you log into your account at this address IMMEDIATELY and go to My Controls -> My Account Details and check that the postal address, emails, credit card details etc are your own. In my case, I got someone else's. This probably means that someone else got mine.

Fuck knows how many credit card details this could have leaked.

I have just torn a gaping strip out of their tech support team (the words "Colossal fuckup" did indeed get used). They'd better have some bloody good answers for me tomorrow.

Upd In fact I'm not sure I want to continue service with them any longer. Are Zen still as good as they're claimed to be?

From: fluffymark
Date: August 2nd, 2004 - 08:27 pm (Link)
I'm on Zen, and despite teething troubles initially (all the fault of BT) they've been fab. As far as I can tell, the ADSL modem hasn't dropped the line since December, and it's always been fast. And they give you 8 static IP addresses. What more could you want? :)
From: ravenevermore
Date: August 2nd, 2004 - 09:00 pm (Link)
Zen are indeed bloody brlliant, which is why i've left my family on them back in Gloucestershire. Due to cost reasons, i'm currently on F2S.net, who themselves are bloody brilliant. I've not had any problem since i got them, and havn't had a dropped line in... er...
erm. Nope, havn't had a dropped line. Any outages have been my own fault for killing my router.
From: ruis
Date: August 2nd, 2004 - 09:31 pm (Link)
Did they really give out the whole of the credit card details?
From: wechsler
Date: August 3rd, 2004 - 06:23 am (Link)
Apparently not - however they've still not fixed the problem.
From: fellcat
Date: August 3rd, 2004 - 08:27 am (Link)
That link is broken.
From: djm4
Date: August 2nd, 2004 - 09:35 pm (Link)
We've been running our work connection on Zen since we moved to London, and they've been great. Eclipse (www.eclipse.net.uk) have also been very good for us, and one or two of the Sibelius staff are on them, and have good things to say.
From: reddragdiva
Date: August 2nd, 2004 - 10:17 pm (Link)
We use Eclipse. They've been okay. Line does drop occasionally, and your dynamic IP really is a dynamic IP and really does change.
From: kimble
Date: August 3rd, 2004 - 12:18 am (Link)
Have just checked, and the card details I got are my own. It doesn't give the card number in full, just the last 4 digits. Hopefully this means they've fixed the problem :/

I'm becoming less impressed with Nildram as time goes on. The connectivity is great - never seems slow, nearly all disconnects are momentary and ATM-layer related (and therefore most likely to be the fault of BT). But their news service is increasingly pants (although leafnode takes care of that for me), and their support people seem to make silly mistakes (typoing my card details, misspelling my email address). I'm unimpressed with the way they answer posts in the ADSLGuide forums, but don't even read their own support newsgroups in any kind of official capacity.

If you're looking for alternative ISPs, I hear very good things about Plusnet.
From: kaet
Date: August 3rd, 2004 - 12:43 am (Link)
I have had good service with Zen.
From: deliberateblank
Date: August 3rd, 2004 - 05:02 pm (Link)
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