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Competence? Nah, wrong ISP mate. - Grin with cat attached
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Competence? Nah, wrong ISP mate. Aug. 26th, 2004 09:49 am
Yes, It's Nildram again. They just sent me an "urgent demand for payment" for the period 11/08 to 02/09 on my ADSL account.

I pointed out that they terminated my account (ie, ceased to provide service) at migration on 11/08.

There was a 10-minute on-hold delay.

They claimed that there was a 30-day notice period applying.

I pointed out that the chance of them extracting money from me for a period during which they had provided no service was precisely zero.

They claimed that there was a 30-day notice period applying.

I pointed out that they should have thought of that before they ceased to provide service.

They claimed that there was a 30-day notice period applying.

I pointed out that I had specifically called them on termination to check that no payment was outstanding, and strongly suggested that they check my account notes.

There was a 5-minute on-hold delay.

They came back and told me that the finance manager had decided to terminate the account with no notice period.

I await their next demand for payment.

From: serena_lesley
Date: August 26th, 2004 - 01:37 pm (Link)
Fuckmuppets. I wonder if there's an industry award for the most pathetic customer service ever? They'd certainly be up there as finalists, perhaps along with Scottish Power and MFI..