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Dear Royal Mail - Grin with cat attached
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Dear Royal Mail Dec. 9th, 2005 06:56 pm
I have just come home to find a damaged parcel in apologetic "damaged parcel" packaging - lying in a heap of dead leaves outside my front door, four feet from the pavement. This is by no means the first time goods and parcels have been left outside the house in full view of the road, and it makes a mockery of the apology on the package. It is completely unacceptable service, and far too common. Furthemore, another of the letters delivered today was a recorded delivery, "signed for", which cannot have been signed for as no stickers were present removed (damnit, typo) and it was found on the doormat. Again, the level of professionalism of the delivery staff here is abhorent. Combine this with the number of letters that get delivered to the wrong street, I only wish I could opt out of the appalling "service" that the monopoly provides.
I could continue with the functional flaws that your website displays in the Firefox browser, the fact that your complaints line cuts off dead with no information about opening hours, or the likelihood that my divorce proceedings were destroyed by the loss of documents, but frankly I do not have the energy to fully express my annoyance.
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From: barakta
Date: December 9th, 2005 - 09:18 pm (Link)
http://www.livejournal.com/users/barakta/61674.html

That was my stroppy letter that I uploaded to their webform. I must have been using firefox, so the incompatibility must be a new thing.

http://www.royalmail.com/portal/rm/jump3?catId=500185&mediaId=400144 is the complaints section which I sent that letter to.

The service improved substantially, with only one crapness since which I will be reporting now that you have reminded me.
From: barakta
Date: December 9th, 2005 - 09:37 pm (Link)
In fact. I've just complained about the latest cockup to find their 'track and trace' service doesn't work in firefox but the rest of the site just about loads. I then tried it in IE *spit* to find that the entire bloody site didn't load properly.

I've added that to my complaint and asked them to get it sent to their webteam and fixed as a matter of urgency. It probably won't change anything, but it's worth telling them anyway.
From: thalinoviel
Date: December 10th, 2005 - 11:16 pm (Link)
*sympathy* living at the end of the road, our postman assumes anything left in the bundle must be for us... A few years ago Edgware Post Office sorting office (who were at that time in the habit of opening parcels to see if they were worth nicking) was bombed and police said they were mystified - after all, who could possibly have a motive? there was a certain amount of whistling and inspection of footwear by almost all local residents. Personally my theory is someone sent a bomb with a timer on it in a parcel... two weeks later, it went off. I was delighted when eventually they were investigated and everyone got fired.

Sooooo.... You were married?